Shipping policy
HOW CAN I CHECK THE STATUS OF MY ORDER?
We will also send you an email with your tracking number once we’ve processed your order. If you do not receive this notification, please check your spam folder before contacting hello.eihome@gmail.com.
Orders placed over the weekend or on holidays will be processed the following week. DStudio Home/E&I Home is not responsible for any delays and/or damages caused in-transit by the postal service or customs agencies.
CAN I SHIP MY ORDER TO A PO BOX?
PO Boxes cannot be entered in as a shipping address. Please contact us by email at hello.eihome@gmail.com.
CAN I CHANGE MY SHIPPING ADDRESS OR REDIRECT MY PACKAGE?
To request that your shipping address be changed please contact us by email at hello.eihome@gmail.com. Once your package has been shipped we're unable to make adjustments or redirect it. We apologize in advance if we are unable to make an adjustment to your shipping address.
WHAT ARE MY SHIPPING OPTIONS?
All domestic orders have personalized shipping rates considering their weight and size.
HOW LONG DOES SHIPPING TAKE?
Please allow 1-3 business days for our warehouse to process your order before the parcel is shipped. Note that fulfillment times can vary especially for pre-ordered items, during sales and holidays. Parcels are shipped with Canada Post and take 3-5 business days. Exact timelines may vary.
MY ORDER CONTAINS PRE-ORDER ITEMS, HOW WILL IT SHIP?
Your entire order will ship once the pre-ordered item is available. Note that shipping times are estimates.
WHERE DOES DStudio Home SHIP TO?
As of now, we only ship to Canada automatically from our website. If you are a customer from United States or overseas, please contact us at hello.eihome@gmail.com